Shipping policy

Shipping Policy – PetQuack

Order Processing Time

All orders are processed within 1 to 3 business days.
Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly extended. If this occurs, we will notify you by email when applicable.

Shipping Time Estimates

After processing, estimated delivery time is 4 to 6 business days.

Important notes:

  • These delivery times are general estimates, not guarantees

  • Delivery times may vary depending on destination, carrier availability, customs procedures, and local conditions

  • Some locations may experience longer delivery times due to logistical constraints

PetQuack is not responsible for delays caused by factors beyond our control, including carrier delays, customs inspections, weather events, or operational disruptions.

Shipping Coverage (Country Availability)

PetQuack does not ship to all countries.

Shipping availability depends on:

  • Carrier service coverage

  • Local regulations

  • Logistical feasibility

If shipping to your location is unavailable, this will be indicated at checkout or your order may be canceled and refunded if processing has not yet begun.

PetQuack reserves the right to limit or refuse shipping to certain countries or regions at any time.

Free Shipping

✅ Free shipping is offered on all orders, with no minimum purchase required.

There are no shipping fees charged by PetQuack.
However, customers are responsible for any customs duties, taxes, or import fees imposed by the destination country, unless explicitly stated otherwise at checkout.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

PetQuack is not responsible for delays, returns, or delivery issues resulting from incorrect or incomplete addresses provided by the customer.

Delays, Lost, or Damaged Packages

Once an order has been handed over to the carrier, PetQuack is not responsible for delivery delays.

If your package arrives damaged, defective, or appears to be lost in transit, please contact us promptly so we can review the situation and assist where possible.

📧 toroalexander2009@gmail.com

Risk of Loss

Ownership and risk of loss pass to the customer once the order has been transferred to the shipping carrier.

Changes to This Policy

PetQuack reserves the right to update or modify this Shipping Policy at any time.
Changes take effect immediately upon publication on this page.

Contact Information

For shipping-related inquiries, contact us at:

📧 toroalexander2009@gmail.com
Business Name: PetQuack